Okay, you'll never read this, so I highlighted the stupid stuff.
Now you get to Dell's tech support by putting in the your computer's service tag number. That identifies the computer and all its great operating systems. So, how did I get the wrong department is my first question.
01/30/2011 11:13:36PM Session Started with Agent (CEBg_Johan_223495)
01/30/2011 11:13:48PM Agent (CEBg_Johan_223495): "Thank you for contacting Dell Chat for Optiplex and Latitude Systems under the Corporate and Business Group. My name is Jet, how may I help you today?"
01/30/2011 11:15:24PM Agent (CEBg_Johan_223495): "Hello Valerie"
01/30/2011 11:15:28PM Agent (CEBg_Johan_223495): "Please give me two minutes to pull-up your account and update if necessary before we get started. Would that be okay with you?"
01/30/2011 11:16:08PM valerie perez: "yes"
01/30/2011 11:16:13PM Agent (CEBg_Johan_223495): "Thanks"
01/30/2011 11:19:08PM Agent (CEBg_Johan_223495): "Thank you for waiting. To verify, this is for an Inspiron 710M? I'm sorry you've been routed to the wrong department. We handle Optiplex and Latitude systems, Let me transfer you to the correct department"
01/30/2011 11:19:43PM valerie perez: "Oh, okay"
01/30/2011 11:20:15PM Session Transferred to Queue (US.SMB.TS.CORE.Inspiron)
01/30/2011 11:20:20PM Session Started with Agent (CLKsmb_Mark_Lester_224433)
01/30/2011 11:20:43PM Agent (CLKsmb_Mark_Lester_224433): "Thank you for contacting Dell Small and Medium Business Hardware Support. My name is Mark. How may I help you today?"
01/30/2011 11:21:08PM valerie perez: "Hi"
01/30/2011 11:21:22PM Agent (CLKsmb_Mark_Lester_224433): "Hello Valerie."
01/30/2011 11:21:31PM valerie perez: "I've just set up wireless router and now my computer's network connections - the wireless network connection - doesn't work. It is disabled at the moment and when I try to enable, it says connection failed. It won't even pop up a menu to let me chose which wireless connection to connect to. Therefore, the router is useless. Talked to Netgear and after some crap diagnostics, which I had already done, they sent me off to download new driver for wireless. I found them at dell support. I assumed I downloaded
and installed, but I think maybe not. There were 9 of them listed under network. And it still doesn’t work.
So my question is how do I get the wireless network connections working again? (Simple question with a simple answer)
01/30/2011 11:22:21PM Agent (CLKsmb_Mark_Lester_224433): "Thanks for sharing me that issue."
01/30/2011 11:22:34PM Agent (CLKsmb_Mark_Lester_224433): "Kindly please give me 2 - 3 minutes to pull out your records. Thanks!"
01/30/2011 11:22:50PM valerie perez: "You guys are so polite"
01/30/2011 11:24:27PM Agent (CLKsmb_Mark_Lester_224433): "Thanks for waiting Valerie."
01/30/2011 11:24:38PM Agent (CLKsmb_Mark_Lester_224433): "I am sorry that, that issue happened to you."
01/30/2011 11:25:02PM Agent (CLKsmb_Mark_Lester_224433): "Can you confirm the system that you would like to have support with is Inspiron 710 with Service Tag:1T8BT91 ?"
01/30/2011 11:25:18PM valerie perez: "that is correct"
01/30/2011 11:25:40PM Agent (CLKsmb_Mark_Lester_224433): "To give you an update, your Hardware Warranty and Technical Support contract expired last April 19, 2007."
01/30/2011 11:25:55PM Agent (CLKsmb_Mark_Lester_224433): "Unfortunately, you will be required to purchase a one-time incident support fee of $59 for any troubleshooting assistance that you may need."
01/30/2011 11:26:06PM Agent (CLKsmb_Mark_Lester_224433): "However," (Wait for it...)
01/30/2011 11:26:51PM Agent (CLKsmb_Mark_Lester_224433): "You can also have an option to call the Expired Warranty Service."
01/30/2011 11:27:48PM Agent (CLKsmb_Mark_Lester_224433): "Do you want to have the hotline?"
01/30/2011 11:29:17PM valerie perez: "No thanks , I have a friend who works at Apple. I'll ask him to help me first."
01/30/2011 11:29:33PM Agent (CLKsmb_Mark_Lester_224433): "Alright. no problem then." (maybe not for you. But you hardly utilized those tech support skills.)
01/30/2011 11:29:50PM Agent (CLKsmb_Mark_Lester_224433): "Well, you can call Expired Warranty Service for any query :)"
01/30/2011 11:29:53PM valerie perez: "Maybe I'll buy a new Apple. Hell, I'm just asking how to download a driver."
01/30/2011 11:30:31PM Agent (CLKsmb_Mark_Lester_224433): "I apologize for the inconvenience but your warranty has already expires that's why."
01/30/2011 11:30:43PM Agent (CLKsmb_Mark_Lester_224433): "Would there be anything else Valerie?"
The answer to my question was to go to the Device Manager and turn the damn thing back on! Since I don't routinely go digging into my computer I couldn't remember what I needed or where it was. I just knew it was simple.
I hate Dell. I really do.
Monday, January 31, 2011
Subscribe to:
Post Comments (Atom)
Posts
4 comments:
Your cousin David will be back Thursday and he is pretty savvy even on PC stuff though his primary interest is Apple, AS YOU KNOW. I too found Dell support difficult to deal with, years ago. Occasionally my Mac ends up saying the system is working off-line. David has rescued me from that and I am generally pleased with my relocation to Mac . NO MORE PCs for me. Even if I had to pay the extra cost. Seems to be worth it in the long-run.
I believe my next laptop will be an Apple. I love the technical problem solving challenge, but get very frustrated when I know I once knew the answer, as was the case here. All the guy on the phone had to say was "check out Device Manager". I would have been so in love with Dell, I would have bought a new one. Sucker
OMG, I've talked to that guy, and I know he's in India. And if you ask for his supervisor, he'll tell you he IS the supervisor.
I've been told by more than one person that if you DEMAND to speak with someone in the USofA, you can actually get transferred to a US Help Desk.
In other news, I, too, am pondering a new laptop, and I'm thinking Apple vs PC. Let me know what you decide and how it goes.
I just bought a new Mac (desktop) to replace my about 10 year old Dell desktop. Enjoying nearly everything about it but the photo file/interface. Need to buy more software, of course! But I find my best bet these days is to find web sites that deal with problems. Beats entering a meaningless conversations with customer support any day! Oh yeah, I have a Netgear wireless router, too...haven'thad the guts to set it up yet!
Good luck with your computer doldroms....
Post a Comment